If you use files outside your license, you break the terms you bought them under, and Esano can act on your account.
What counts as breaking a license
Examples:
- Selling products made with a Personal license
- Selling more than 5,000 units with a Commercial license
- Using a Commercial license in a print-on-demand store when the license doesn't cover it
- Reselling, sharing or redistributing the original files as they are
- Including the files in a free pack or an AI training set
The last two break every license, including Extended. See Can I share or resell files I bought?.
What can happen
Esano's Terms of Use give Esano these rights:
- Terminate or suspend your access to all or part of the site for any violation of the Terms of Use
- Take appropriate legal action for any illegal or unauthorized use
- Terminate the accounts of repeat infringers
Esano's Terms of Use also say that purchased products are for non-resale purposes, and that any use not expressly permitted may violate copyright and other laws. The shop owns its files.
Shops and other rights holders can report copyright problems to Esano. See How to report copyright infringement.
What to do if you made a mistake
- Stop using the files in the way that breaks your license.
- Check which license you bought. See Find the license on a listing or order.
- Message the shop from Purchases and reviews and explain what happened.
- If you need help, contact Esano at customerservice@esano.com or through Contact.
How to avoid breaking a license
- Pick the license for the most you plan to do with the file before you buy.
- Read the License and usage section on the listing page.
- Ask the shop if your plan isn't covered by the license text.
Esano's Terms of Use have the full wording.
Common questions
Can Esano suspend my account for breaking a license?
Esano can terminate or suspend your access to all or part of the site for any violation of its Terms of Use. It also terminates accounts of repeat infringers.
What should I do if I broke a license by mistake?
Stop using the files that way. Then message the shop or contact customerservice@esano.com.
Related articles
- Can I share or resell files I bought?Buying on Esano · Licenses and using your files
- Sell products made with Esano filesBuying on Esano · Licenses and using your files
- Ask a shop about a licenseBuying on Esano · Licenses and using your files
- What happens to repeat infringersPolicies and safety · Copyright and intellectual property
- What happens when Esano's rules are brokenPolicies and safety · Marketplace rules
More in Licenses and using your files
- Esano license types explained
- What the Personal license allows
- What the Commercial license allows
- What the Extended license allows
- Sell products made with Esano files
- Use Esano files for print-on-demand
- Use Esano files in client work
- Can I share or resell files I bought?
- Find the license on a listing or order
- Licenses for custom orders
- Ask a shop about a license
Still need help?
Email customerservice@esano.com or call 888-463-7051 (toll-free). Include your order number if you have one.