Fix a message that didn't send

If a message doesn't go through, Esano keeps your text on screen and shows an error with a Try again button. Find your error below.

How to tell if a message went through

While a message sends, it shows "Sending…". When it's saved, it shows "Sent." If something goes wrong, you'll see "Not sent" and the reason, with Try again next to it. Click Try again to resend the same text.

What each error means

"Write a message first (up to 2,000 characters)."

Your message was empty or too long. Add some text, or split a long message into two. See What you can send in a message.

"You've sent a lot of messages. Try again in a few minutes."

Esano limits messages to stop spam. One account can send up to 60 messages per hour and start up to 20 new conversations per day. Wait a few minutes, then click Try again. If you've started many conversations today, you may need to wait longer before messaging a new shop.

"Sign in again to send messages."

Your session ended. See Why Esano signed me out for common reasons. Sign in, open the conversation again, and send your message. If your draft is gone, write it again.

"This conversation isn't available anymore."

Esano can't find the conversation. Go to Your account → Messages and check whether it's still listed. If it isn't, start a new message from the shop's page.

"This is your shop."

You're signed in to an account that runs this shop, either as the owner or on its team. You can't message your own shop. Sign in with your buyer account to message other shops.

"Didn't send. Check your connection and try again."

Esano couldn't reach its servers, or something else went wrong. Check your internet connection and click Try again.

If it keeps failing

1. Refresh the page and sign in again if asked.
2. Open Your account → Messages and see whether the message already appears in the conversation. If it does, it sent, and you don't need to resend it.
3. Try again in a few minutes.

Still stuck? Contact Esano support or email customerservice@esano.com. Tell us what error you saw and which shop you were messaging.