Check your refund request status

Your refund request status shows on your purchase in Your account → Purchases and reviews. A new request shows Esano is reviewing until a decision is recorded.

Find your request

1. Go to Your account → Purchases and reviews on esano.com.
2. Select the Refunds tab. The number next to it counts purchases with a refund or request.
3. Find the item. The status appears under its title.

If you have none, the tab says "You have no refunds or refund requests."

What each status means

Esano is reviewing

Esano has your request and is reviewing it from the start. The text under the status reads "Esano reviews the request from the start and decides within 5 calendar days." You can keep downloading your files during this time. See how Esano reviews a refund request.

Refunded

The item shows Refunded with the date. The text under it says who refunded it and how much, and that it takes 5 to 10 business days to show on your card. The order header also shows Refunded with the total sent back. The refunded files can no longer be downloaded. See download access after a refund.

No refund

If Esano decides against a refund, Purchases shows "Esano reviewed your refund request and sided with the shop." Your files stay available. You also get an email with Esano's note. If you disagree, write to customerservice@esano.com.

Partial refund offer

If a partial refund is offered, you'll see Accept partial refund offer under the item. Read full and partial refunds.

Emails

Esano emails you when you send a request, when it is decided, and when a refund is sent. See refund emails. For every other buyer email, see emails you get from Esano as a buyer.