Downloads, receipt emails, and file problems.
Get the files you paid for.
After you buy on Esano, download from Purchases with Download, or from the receipt email. Multiple files zip together.
Check Purchases, the receipt email, and the email you used at checkout. Then message the seller, then Contact us.
Purchases keeps Download available after the first time. Guests reuse the receipt email link.
Guest orders are tied to the email entered at Checkout. The receipt is the download path until you make an account with that address.
When a file will not open or an order is missing.
Confirm the file type, try another app, and ZIP extraction. Then message the seller with what you see.
Several files in one listing download as one ZIP. Extract it before opening the contents. Nested zips are not allowed on upload.
Purchases shows signed-in purchases for that account. Guest orders need the receipt email or an account on that email.
For a bad or missing file, message the seller on Esano first. Contact Esano if that does not resolve it.
After a purchase, use Review on the Purchases row or on the listing.
Request work that is not already listed.
If a shop accepts custom work, use Request Custom Order on the shop page, then Submit Request.
The seller accepts, declines, or responds. Watch Messages and the request status. Do not pay off Esano.