When a file will not open or an order is missing.
Confirm the file type, try another app, and ZIP extraction. Then message the seller with what you see.
Several files in one listing download as one ZIP. Extract it before opening the contents. Nested zips are not allowed on upload.
Purchases shows signed-in purchases for that account. Guest orders need the receipt email or an account on that email.
For a bad or missing file, message the seller on Esano first. Contact Esano if that does not resolve it.
After a purchase, use Review on the Purchases row or on the listing.