How to request a custom order
BuyingUpdated Sat Aug 22 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
Not every shop takes custom work. The seller turns that on.
Request
- Open the shop page.
- If you see Request Custom Order, open it.
- Describe the work. Attach a reference file if the dialog allows it.
- Press Submit Request.
The seller sees it under Custom Order Requests on their dashboard. They can Respond, Accept, Decline, or later Mark Completed.
This is not a second checkout by itself. Payment for custom work follows whatever the seller and Esano UI do after accept — stay on Esano.
Select an issue
I do not see Request Custom Order
That shop has custom orders off. Message them only about listed files, or pick another shop.
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Still have questions?
File or order problems: message the seller first. Account and payment: contact Esano.
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