Order missing from Purchases

Purchases lists what Esano attached to your signed-in contact.

Why a row might be missing

• You checked out as a guest with a different email.
• You are signed into a different account.
• The charge never completed (decline or closed tab before Stripe finished).

What to do

1. Confirm the Stripe charge on your statement.
2. Search your email for the Esano receipt.
3. Sign in with that email and reload Purchases.
4. If the charge is real and nothing appears, Contact us.

Select an issue

I see the charge twice

Do not keep retrying blindly. Write to Contact with times. Banks sometimes show two authorizations when only one captured.