Keep payments and files on Esano.
Pay only on esano.com. Never send card numbers in Messages. Files arrive through Esano downloads, not email attachments from strangers.
Use Messages on esano.com. From an order, sellers can Message Customer; buyers start a thread from the shop or listing.
Use Contact us and choose Report an Issue. Include the listing or shop URL.
Pay on Esano checkout. Download on Esano. Do not move the sale to another app because a message asked you to.