How to accept custom orders
SellingUpdated Sat Aug 22 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
Custom orders are optional.
Turn the feature on
- Open the shop dashboard.
- Enable custom orders on the card that says a Request Custom Order button will appear on your shop page.
- Save.
Each request
On Custom Order Requests: Respond, Accept, Decline. Send & Accept sends your written response.
Select an issue
Buyers still do not see the button
Confirm the toggle is on and the shop is not in Vacation mode.
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Still have questions?
File or order problems: message the seller first. Account and payment: contact Esano.
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