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How to accept custom orders

SellingUpdated Sat Aug 22 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

Custom orders are optional.

Turn the feature on

  1. Open the shop dashboard.
  2. Enable custom orders on the card that says a Request Custom Order button will appear on your shop page.
  3. Save.

Each request

On Custom Order Requests: Respond, Accept, Decline. Send & Accept sends your written response.

Select an issue

Buyers still do not see the button

Confirm the toggle is on and the shop is not in Vacation mode.

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Still have questions?

File or order problems: message the seller first. Account and payment: contact Esano.

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