Payments, files, and where to send complaints.
Payments go through Stripe on esano.com. Files download via signed URLs. Never send card numbers in Messages. There is no Etsy-style purchase protection case system.
18+, United States. Digital marketplace terms on esano.com/terms-of-use. This page is a pointer, not the contract.
How Esano handles account and order data is in the Privacy Policy. This is a short pointer.
If a listing uses your work, see the Terms Copyright Infringement section and send a DMCA-style notice as that policy describes.
Use the Contact us form. Pick a ticket type. Order/file problems: message the seller first.