Guest checkout and creating an account after

Guest and account are compatible.

After a guest purchase

1. Create an account using the same email you entered at checkout.
2. Verify that email when Esano asks.
3. Open Purchases. Guest orders for that email can be attached to the new account.

If you use a different email, those guest downloads stay on the original receipt email only.

Select an issue

Purchases is still empty

Confirm the account email matches the receipt. Try the receipt link. Then Contact us.