Card declined during checkout

If Stripe declines the card, Esano does not mark the order as paid and does not release files.

What to try

1. Check the card number, expiry, and CVC.
2. Try another card.
3. If Apple Pay or Google Pay is shown, try that.
4. Ask your bank whether they blocked an international or online charge.
5. Wait a few minutes and go through Checkout once more. Do not mash pay.

Esano support cannot override your bank. We can confirm whether a PaymentIntent succeeded if you Contact us with the time and the email used at checkout — still never send the full card number.

Select an issue

I see a hold on my statement but no files

Some banks show an authorization that later drops if the charge did not complete. Check Purchases and your email. If nothing arrived after a few hours, contact us with the time of the attempt.